95% of Businesses Fail at This One Thing — Fix It Before It Costs You Customers

95% of Businesses Fail at This One Thing — Fix It Before It Costs You Customers

Most businesses believe that they deliver a great customer experience, but this is based on outdated, old-fashioned ideas. Here's what businesses can do to shift their customer experience to the modern customer.

AI Has Taken Over Customer Service

93.4% prefer a human over AI and 88.8% think companies should always offer a human option. Businesses are rapidly adopting AI for customer service, but the overwhelming majority of American consumers prefer humans over AI and many would cancel with a company due to AI-only customer service, according to a new report by Kinsta, a managed hosting provider for WordPress. Many consumers believe that AI doesn’t actually improve customer service and …

AI has taken over customer service, but consumers want humans back (A national online survey of 1,011 U.S. consumers)

Businesses are rapidly adopting AI for customer service, but the overwhelming majority of American consumers prefer humans over AI, and many would cancel with a company due to AI-only customer service, according to a new report by Kinsta. Many consumers believe that AI doesn’t actually improve customer service and is just designed as a cost-cutting measure, and loses customers, the report found. The findings were part of an in-depth survey that …