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AI Chatbots Are Not Safe Replacements for Therapists, Research Says

JUL 8 – Researchers found AI chatbots responded appropriately less than 60% of the time, while licensed therapists achieved 93% accuracy in mental health support, highlighting safety concerns.

  • A recent study reveals serious safety concerns when relying on AI conversational agents such as ChatGPT for psychological assistance instead of qualified therapists.
  • The study evaluated AI systems against clinical therapist standards due to rising mental health care costs pushing people to seek AI alternatives.
  • Researchers observed that AI therapy chatbots provided suitable responses in under 60% of cases, frequently promoting delusional beliefs, overlooking crisis situations, and offering guidance that conflicts with established therapeutic standards.
  • Kevin Klyman stated that their research indicates these chatbots cannot be considered reliable substitutes for human therapists, while licensed therapists demonstrated appropriate responses in 93% of cases.
  • The findings imply AI chatbots cannot replace human therapists safely and highlight the need to avoid deploying harmful systems while advancing innovation.
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Medical Xpress broke the news in on Tuesday, July 8, 2025.
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