Retail Industry Poised for AI Transformation in 2025

Retail industry poised for AI transformation in 2025

This article was originally published in 2024 and was last updated June 28, 2025. Tension: Retail leaders know they need AI, yet the technology still feels abstract and risky on the sales floor. Noise: Conference hype, demo‑day sizzle reels, and vendor FOMO make AI sound like a magic switch—masking real integration costs and culture shifts. Direct Message: AI is not a retail product add‑on; it is a capability that rewires decision‑making. Treat…

AI & automation in retail – Legal risks related to AI-driven customer service, inventory management and back-office support

By Wendy Tembedza, Partner at Webber Wentzel The use of artificial intelligence (AI) in retail continues to generate discussion. This is largely due to the benefits that retailers have realised by using the technology across various parts of the business value chain. AI can improve back-office efficiencies and optimise the customer experience. However, the incorrect...