US EditionBig Tech faces global push as social content moderators unionize
- Content moderators employed by Meta subcontractors in countries like Kenya and Ghana unionized in April 2024 to demand better work conditions, including mental health support and stable contracts.
- This movement follows years of criticism and lawsuits alleging that moderators face psychological harm from viewing disturbing content without adequate care or fair treatment.
- Moderators working for Majorel, owned by Teleperformance, report stressful conditions, low pay, and surveillance while reviewing violent images for long hours under pressure to meet targets.
- A 2020 US class action settled for approximately $52 million to compensate moderators for psychological damage, while Kenyan courts have confirmed Meta can be sued, spurring ongoing legal actions.
- The union and legal probes highlight the invisible workforce shaping content moderation and could pressure Big Tech to improve labor practices and mental health provisions globally.
31 Articles
31 Articles
Big Tech faces global push as social content moderators unionize
Content moderators are demanding better working conditions from Big Tech. They argue their work reviewing violent and harmful online material takes a severe mental toll. When users report violent or offensive posts on platforms like Facebook, TikTok, or Instagram, those posts don’t just disappear. A hidden team of mostly contracted moderators reviews the flagged content and decides if it violates community guidelines. In Kenya, the Global Trade …
FOX 28 Spokane
Taipei TimesLawyers probe ‘dire’ conditions for Meta content moderators in Ghana
Lawyers are probing "dire" workplace conditions for Meta content moderators in Ghana, attorneys involved in the investigation told AFP, in what could turn into the latest dispute over the social media giant's labour practices in Africa. Content moderators including those in Ghana have long had to contend with a harrowing work environment as they scrub
Watauga Democrat
Lawyers probe 'dire' conditions for Meta content moderators in Ghana
Lawyers are probing "dire" workplace conditions for Meta content moderators in Ghana, attorneys involved in the investigation told AFP, in what could turn into the latest dispute over the social media giant's labour practices in Africa.
Africa's content moderators want compensation for job trauma
Major social media companies employ people to filter and remove distressing content from their platforms. Workers, often based in Africa, pay a great psychological price for doing so. Now they are fighting back.
African Nations File Lawsuit Against Meta Over Moderator Mental Health Concerns - Afric Info
Source link : https://afric.news/2025/05/03/african-nations-take-a-stand-lawsuit-against-meta-highlights-urgent-tech-ethics-concerns-over-moderator-mental-health/ Author : Noah Rodriguez Publish date : 2025-05-03 08:29:00 Copyright for syndicated content belongs to the linked Source.
Ghana: Lawyers Probe Working Conditions for Meta Moderators
Legal experts have launched an investigation into what they describe as “dire” working conditions for content moderators employed to monitor Meta platforms in Ghana. The probe, led by Accra-based consultancy Agency Seven Seven and UK legal non-profit Foxglove, follows rising concerns about the psychological toll on workers reviewing violent and disturbing material online. The moderators, who work for a third-party firm contracted by Meta, are ta…
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