Accounting firms losing revenue due to poor client listening, report finds

Accounting practices lose revenue by failing to understand clients – study

A new report from HLB International points to insufficient client understanding as the key source of ‘revenue leakage’ in accounting and advisory practices. HLB, a global network of independent accounting and advisory practices, worked with customer experience specialist McorpCX to produce sector-focused insight and guidance. The joint report, titled Stopping Revenue Leakage, sets out research findings alongside practical guidance. It examines h…

Accounting firms losing revenue due to poor client listening, report finds

Professional services firms trail global average for client-centricity with maturity score of 57.9. Read the full story at Accountancy Today.