Bridging Reality: Insights From A Digitally Enhanced Offline Experience - Data Intelligence

A look at the intersection of AI and customer experience

By Larry DignanArtificial intelligence and customer experience are a common intersection on earnings conference calls as enterprises. Companies are looking to connect the dots between lifetime value of a customer, driving revenue and hybrid approaches that meld technology and humans. Here's a look at some of the CX efforts detailed in recent days. Uber: Lifetime experience Uber is on track to support about 14 billion rides in 2025, but the goal …

Bridging Reality: Insights From A Digitally Enhanced Offline Experience - Data Intelligence

Bridging Reality: Insights from a Digitally Enhanced Offline Experience In an increasingly digital world where screens dominate our daily interactions, the intersection between the online and offline realms offers unique opportunities for enhancing consumer experiences. “Bridging Reality” explores how digitally enhanced offline experiences are reshaping the way we connect with brands, communities, and each other, ushering in a new era of engagem…