A Florida county leads the way with a high-tech 911 system that improves emergency response
COLLIER COUNTY, FLORIDA, JUL 15 – Collier County's Next Generation 911 system enables text, video, and geo-tracking for faster emergency response with support from RapidSOS and backup partnerships in other states.
- As of July 11, 2025, Collier County, Florida manages one of the nation’s most technologically advanced NG911 call centers, serving an area spanning 2,030 square miles.
- The center upgraded to Next Generation 911 to handle disaster call surges, motivated by recent hurricanes and the need for faster, more accurate emergency responses.
- The system allows callers to send texts, videos, and provides precise geo tracking using data from devices via RapidSOS, supporting 61 full-time and three part-time emergency staff.
- Michael Martin, CEO of RapidSOS, highlighted the recent flooding events in Texas as a clear example of the critical role 911 services play and emphasized that there is currently no federal funding allocated for upgrading emergency response systems.
- Collier County’s system enables backup call handling for nearby Leon County during disasters, illustrating how NG911 enhances regional resilience and emergency response coordination.
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49 Articles


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Florida county spearheading high-tech 911 system that sends texts and video to 911 dispatchers
When an emergency happens in Collier County, Florida, the 911 calls go to one of the most high-tech communications centers in the U.S., where callers can send text and video from the scene to dispatchers.
When an emergency occurs in Collier County, Florida, 911 calls go to one of the state-of-the-art communications centers in the United States, where callers can send text and video from the scene to dispatchers.
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