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A Florida county leads the way with a high-tech 911 system that improves emergency response

COLLIER COUNTY, FLORIDA, JUL 15 – Collier County's Next Generation 911 system enables text, video, and geo-tracking for faster emergency response with support from RapidSOS and backup partnerships in other states.

  • As of July 11, 2025, Collier County, Florida manages one of the nation’s most technologically advanced NG911 call centers, serving an area spanning 2,030 square miles.
  • The center upgraded to Next Generation 911 to handle disaster call surges, motivated by recent hurricanes and the need for faster, more accurate emergency responses.
  • The system allows callers to send texts, videos, and provides precise geo tracking using data from devices via RapidSOS, supporting 61 full-time and three part-time emergency staff.
  • Michael Martin, CEO of RapidSOS, highlighted the recent flooding events in Texas as a clear example of the critical role 911 services play and emphasized that there is currently no federal funding allocated for upgrading emergency response systems.
  • Collier County’s system enables backup call handling for nearby Leon County during disasters, illustrating how NG911 enhances regional resilience and emergency response coordination.
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A Florida county leads the way with a high-tech 911 system that improves emergency response

Collier County, Florida, uses one of the most advanced 911 systems in the U.S., allowing callers to send texts and videos.

·United States
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When an emergency occurs in Collier County, Florida, 911 calls go to one of the state-of-the-art communications centers in the United States, where callers can send text and video from the scene to dispatchers.

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Winnipeg Free Press broke the news in Winnipeg, Canada on Monday, July 14, 2025.
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