US Edition98% of U.K. Frontline Workers Face Customer Incivility: Axonify Survey Reveals Urgent Need for Enhanced Training
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SalesTech Star98% of U.K. Frontline Workers Face Customer Incivility: Axonify Survey Reveals Urgent Need for Enhanced Training
Axonify’s frontline worker survey highlights training gaps as rising customer incivility threatens worker safety, performance and morale Axonify’s recent report, Polling the frontline: Dealing with difficult customers, highlights a pressing issue: only 2% of frontline workers have not encountered customer incivility in the past year and nearly three-quarters (65%) worry about how to act during escalating conflicts. Whether workers are witnessing…
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