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911 Operator Falls Asleep on Duty, Leading to Delayed Response to Attack on 99-Year-Old Woman
Records show two 911 operators failed to classify the call as a battery, and police arrived about three hours after Shirley’s first call.
A Milwaukee 911 operator was fired after falling asleep while on duty, leading to a delayed Police response to an attack on a 99-year-old woman named Shirley.
During the attack inside her Milwaukee home, Shirley called 911 three times, yet Police did not arrive for about three hours.
Records indicate two 911 operators failed to elevate the call, though they later acknowledged that labeling it a "Battery." would have been more appropriate.
Both operators were accused of neglect of duty and are no longer employed by the Milwaukee Police Department; the primary dispatcher was recommended for training.
Shirley's attorneys released photos showing her injuries, and she is considering taking legal action against the Milwaukee Police Department over the delayed response.