Half of Peak Season Returns Were Paid as Post-Christmas Volumes Soar

Half of peak season returns were paid as post-Christmas volumes soar

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Nearly half (45%) of returns made between Black Friday and 6th January were paid for, according to new data from the world’s most connected returns and post-purchase network ZigZag. Among smaller retailers this rose sharply to 69%, reflecting a growing acceptance of returns charges as consumers recognise the…

45% of peak returns were paid for: why retailers are redrawing the lines - InternetRetailing

More than half of peak returns were paid for, according to returns and post-purchase network ZigZag. Their data shows that 45% of returns made between Black Friday (28 November) and 6 January 2026 were paid for, rising to 69% among smaller retailers. This indicates growing consumer acceptance of paying for returns. January returns are an annual problem for retailers, creating significant logistical challenges and negatively impacting the bottom …