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Report Reveals Widening Performance Gaps Driven by AI Acceleration and Platform Connectivity

Summary by CPA Practice Advisor

66% of companies view their PSO as a profit center (up 3 percentage points from 2024), and the segment of firms targeting elite 40%+ margins is set to more than double in 2025.

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CPA Practice Advisor

Report Reveals Widening Performance Gaps Driven by AI Acceleration and Platform Connectivity

66% of companies view their PSO as a profit center (up 3 percentage points from 2024), and the segment of firms targeting elite 40%+ margins is set to more than double in 2025.

8 days ago

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certinia.com

2025 Global Service Dynamics Report reveals widening performance gaps driven by AI acceleration and platform connectivity

New global survey shows a stark divide between firms strategically prepared for AI with unified platforms and those hindered by skills gaps and foundational system disconnects AUSTIN, TEXAS – June 24, 2025 – A new report, released today by Certinia and co-sponsored by Salesforce, reveals that the full-sprint race to… The post 2025 Global Service Dynamics Report reveals widening performance gaps driven by AI acceleration and platform connectivity…

8 days ago

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