US Edition10 top strategies to retain customers in 2025
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10 top strategies to retain customers in 2025
By Ellie-Rose Davies, Content Executive at IMRG Over the years, we’ve asked retailers about their growth strategies, and customer retention always comes up as a top priority. It’s seen as a key driver of growth, but when we spoke to retailers at our Christmas Connect event last December, 60% said their biggest challenge was actually acquiring and retaining customers. So, while retention is crucial, it’s also one of the hardest things to get righ…
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