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Xi'an showcases smart city governance model

  • Guests at the 2026 Global Mayors Dialogue in Xi'an attended a welcoming performance.
  • The 12345 citizen service hotline in Xi'an offers 24/7 services for public consultations and complaints with rapid multi-department coordination.
  • In 2025, the hotline processed about 5.8 million requests with a 99.8% case completion rate and 97.5% public satisfaction, according to local authorities.
  • Xiao Qi, vice-mayor of Xi'an, described the city's smart governance model as having full-domain perception, intelligent early warning, and efficient data application.
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China DailyChina Daily
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Xi'an showcases smart city governance model

Mayors and government officials representing seven countries shared insights on digitalization and efficiency in modern city governance at the recently concluded 2026 Global Mayors Dialogue in Xi'an, Shaanxi province.

·China
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Ecns broke the news in China on Thursday, April 30, 2026.
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