Why it pays to be angry. Sometimes.

Why it pays to be angry. Sometimes.

Rachel Writes by R.A. Garber   I recently learned something new. It’s something I had long suspected, but reading “Customer Experience Futurist” Blake Morgan writing in Forbes.com really brought it home to me. It’s that big business pays attention to angry customers. You know the saying, the squeakiest wheel …? A company’s service may be abysmal, but it seems they’ll do almost anything rather than fixing the problem. They’ll let the quietly angr…