US EditionWhy human empathy still matters in the age of AI
5 Articles
5 Articles
Comparing the value of perceived human versus AI-generated empathy
Artificial intelligence (AI) and specifically large language models demonstrate remarkable social–emotional abilities, which may improve human–AI interactions and AI’s emotional support capabilities. However, it remains unclear whether empathy, encompassing understanding, ‘feeling with’ and caring, is perceived differently when attributed to AI versus humans. We conducted nine studies (n = 6,282) where AI-generated empathic responses to particip…
People Prefer Human Empathy, Even When AI Says the Same Thing
A new study shows that people rate empathic responses as more supportive and emotionally satisfying when they believe they come from a human—even if the same response is AI-generated. Across nine experiments with over 6,000 participants, responses labeled as human were consistently seen as more genuine, especially when they involved emotional sharing and care.
Chatbots can give us the impression that they understand our feelings and empathize with them. In doing so, the texts often seem so authentic that there is no longer any difference to a human communication partner. And yet, the knowledge that one communicates with an artificial intelligence makes a significant difference, as a study now shows. In a [...] Der Beitrag Lieber humane als artificial Empathie erschien auf wissenschaft.de.
Empathy-Driven Product Leadership and the AI Revolution
In this episode hosted by Renee Niemi, Monica Ugwi will be speaking on empathy-driven product leadership and the AI revolution. The post CPO Rising Series: Microsoft General Manager on Empathy-Driven Product Leadership and the AI Revolution appeared first on Products That Count.
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