NYC's 'Click-to-Cancel' rule goes into effect, requiring companies to make cancelling subscriptions as easy as signing up
The first-in-the-nation municipal rule requires businesses to let consumers cancel as easily as they sign up and sets penalties starting at $525.
- On Thursday, New York City became the first municipality to enact a "click-to-cancel" rule, requiring businesses to make subscription cancellations as simple as signing up.
- Mayor Zohran Kwame Mamdani introduced the mandate after federal attempts failed; the Eighth Circuit Court of Appeals struck down a national version last year, leaving a regulatory gap.
- Businesses must provide clear cancellation pathways or face civil penalties ranging from $525 to $3,500 per violation, according to Commissioner Samuel Levine of the NYC Department of Consumer and Worker Protection .
- The city launched a complaint portal developed by the mayor's Public Interest Technology Crew in just 10 weeks, enabling residents to report noncompliant companies and seek refunds.
- Officials expect the rule to save New Yorkers between $21.5 million and $162.5 million annually, protecting consumers from subscription "tricks and traps" through aggressive enforcement.
33 Articles
33 Articles
NYC Launches “Click-to-Cancel” Rule to Simplify Unsubscribing
NYC Mayor Zohran Mamdani Launches “Click-To-Cancel” Rule To Make Unsubscribing Easier In this day and age, the headache-inducing process of trying to cancel a subscription is a widely shared experience. It seems that with every click, you get nowhere, and it can sometimes feel like more pain than it’s worth. In an effort to make this process easier for New Yorkers, Mayor Zohran Mamdani’s administration has […] READ: NYC Mayor Zohran Mamdani Laun…
New law requires companies to let you cancel in one click
New York City now requires companies to make canceling a subscription as easy as signing up for one. The Click to Cancel rule, which took effect on October 1, covers automatic-renewal and continuous-service subscriptions (including those started online or via app), and the city’s Department of Consumer and Worker Protection is enforcing it. “No one […] Read the original article here: New law requires companies to let you cancel in one click
New York City has implemented ‘Click-to-Cancel’ regulations to streamline the cancellation process for subscription services. It mandates guaranteeing online cancellation upon online sign-up and clearly notifying subscribers of subscription terms and renewal options. Companies that violate these regulations face civil penalties, while consumers are expected to save up to 220 billion won annually.
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