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What Softbank's "Anti-Customer Harassment Ai" Reveals

Summary by businessinsider.jp
We interviewed SoftBank's "SoftVoice," an AI designed to combat customer harassment. It seems that we are beginning to see a new role for AI, not just as a technology for improving efficiency but also for easing the psychological burden on people.
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businessinsider.jpbusinessinsider.jp

What Softbank's "Anti-Customer Harassment Ai" Reveals

We interviewed SoftBank's "SoftVoice," an AI designed to combat customer harassment. It seems that we are beginning to see a new role for AI, not just as a technology for improving efficiency but also for easing the psychological burden on people.

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businessinsider.jp broke the news in on Saturday, February 7, 2026.
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