How M&S Responds to Its Cyber-Attack Could Have a Serious Impact on Its Future – and Its Customers

How M&S responds to its cyber-attack could have a serious impact on its future – and its customers

raymond orton/ShutterstockThe cyber-attack on Marks & Spencer will lead to an estimated £300 million hit to the company’s profits this year. It now aims to have online shopping at the store back to normal by August, more than three months after IT systems were compromised. Fans of M&S clothing and food will be relieved after all of the uncertainty. But that level of uncertainty, as well as the huge cost, is surely a sign that big retailers, whic…

What M&S and Co-op have learned from April’s cyber attacks - InternetRetailing

M&S and Co-op shared learnings from cyber attacks that hit their businesses in April with MPs yesterday. Here are some key points from their appearances before the Business and Trade Sub-Committee on Economic Security.  M&S: an ‘out of body experience” M&S chairman Archie Norman says April’s cyber attack on the UK retailer was “like an out-of-body experience” for staff across the business. Tech staff in its cyber team had “probably no sleep or t…