‘We have let you down in many ways’: Qantas CEO says sorry to customers

Qantas CEO Vanessa Hudson apologises to customers, says airline will work to rebuild trust

Qantas' new boss has apologised to Australians for poor service and has promised to return the airline to a place of pride.

Qantas CEO Vanessa Hudson apologises after airline ‘let down’ customers

New airline boss issues video statement saying company needs to earn back trust of the publicFollow our Australia news live blog for latest updatesGet our morning and afternoon news emails, free app or daily news podcastThe Qantas CEO, Vanessa Hudson, has issued an apology to customers, promising to return the airline to its former esteem after a “humbling period”.In a video statement released on Friday, the freshly appointed boss committed to a…

'We have let you down': Qantas boss says sorry

Qantas' chief has apologised to Australians for poor service and has promised to return the airline to a place of pride, amid a Senate inquiry.

'I know we have let you down in many ways': New Qantas CEO apologises to customers

Qantas' new CEO Vanessa Hudson has already made a mark in her new position by issuing a public apology to all customers following a string of incidents that have brought the airline into disrepute.

New Qantas CEO apologises to customers, staff while flagging changes

New Qantas boss Vanessa Hudson has apologised to customers and has promised to fix experiences with the airline and the culture for workers.Hudson, just two weeks into the top job, apologised on behalf of the business to customers for letting them down "in many ways"."I am sorry. We haven't delivered the way we should have and we have been often hard to deal with," she said in a video message.READ MORE: Rupert Murdoch steps down as Fox chairm…

Qantas CEO Vanessa Hudson apologises to customers in video message

Qantas' new CEO issues a public apology for a series of scandals that have damaged the airline's reputation, acknowledging it has been "hard to deal with" and promising to make changes to rebuild customer trust.