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Washington fines CenturyLink for 'excessive' customer call wait times

Summary by KOIN 6
PORTLAND, Ore. (KOIN) – Washington’s largest local telephone company, CenturyLink, has been fined more than $130,000 for over 100 state code violations -- including “excessive” wait times to reach a customer service representative, the Washington Utilities and Transportation Commission announced. The fine, which was issued December 20 and first reported by The Seattle Times, stems from two types of penalties. The first, was for CenturyLink's fai…

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Washington fines CenturyLink for 'excessive' customer call wait times

PORTLAND, Ore. (KOIN) – Washington’s largest local telephone company, CenturyLink, has been fined more than $130,000 for over 100 state code violations -- including “excessive” wait times to reach a customer service representative, the Washington Utilities and Transportation Commission announced. The fine, which was issued December 20 and first reported by The Seattle Times, stems from two types of penalties. The first, was for CenturyLink's fai…

·Portland, United States
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KOIN 6 broke the news in Portland, United States on Tuesday, December 31, 2024.
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