US EditionVIVID’s 2024–25 Annual Review: A year of customer-informed action and growth
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labmVIVID’s 2024–25 Annual Review: A year of customer-informed action and growth
VIVID, a leading housing association in the south of England, has published its 2024–25 Annual Review – showcasing how customer insight, partnership and bold investment are transforming lives and neighbourhoods at scale. During the year, VIVID prioritised the areas that customers said mattered most to them – faster repairs, keeping customers informed, and enhanced complaint handling. Improvements were driven by customers and its teams working cl…
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