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Visa is piloting AI agents with payment systems for autonomous shopping

  • Visa announced on Wednesday the launch of Visa Intelligent Commerce, an AI-driven service connecting its payments network to autonomous AI agents for shopping.
  • Visa developed this initiative over six months to enable AI agents to make secure purchases using tokenized digital credentials that replace standard card details.
  • Visa is collaborating with companies like Microsoft, OpenAI, Anthropic, and IBM to support AI platforms that perform tasks ranging from grocery shopping to travel bookings without human intervention.
  • Jack Forestell, Visa's chief product officer, described the initiative as a groundbreaking development comparable in significance to the emergence of e-commerce, while also highlighting that consumers will maintain control over their AI agents' spending.
  • This initiative signals a shift toward AI-enabled commerce where agents autonomously transact on consumers' behalf, potentially reshaping e-commerce and payments interactions.
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Digital Transactions broke the news in on Thursday, May 1, 2025.
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