Virgin Media O2 Partners With Money Wellness To Enhance Financial Support For Struggling Customers - Data Intelligence

Virgin Media O2 Partners With Money Wellness To Enhance Financial Support For Struggling Customers - Data Intelligence

Telecom giant Virgin Media O2 is teaming up with debt advice experts, Money Wellness, to improve the support available to customers experiencing financial difficulties. Through the collaboration, Virgin Media O2 hopes its agents will be able to better support any customers showing early signs of financial distress. For example, it could support customers through a Money MOT, which they can access either by being transferred directly to a Money W…

O2 TV customers have been transferred to the new Oneplay service, which was created by merging with the Voyo platform. Those who did not want the change are now encountering complications when trying to cancel the service. O2 explains this by the overload of stores and call centers.

Virgin Media O2 and Money Wellness agree vulnerable customer partnership - Credit Connect

Virgin Media O2 has announced a new partnership with Money Wellness to further improve the support available to customers who may be experiencing financial difficulties. The partnership will enable Virgin Media O2’s agents to better support customers showing early signs of financial distress, for example through a Money MOT, which they can access either through being transferred directly to a Money Wellness expert, arranging an appointment at a …

Virgin Media O2 Boost Support for UK Customers Suffering Financial Difficulties

Broadband and mobile operator Virgin Media and O2 (VMO2) has today announced a new partnership with debt advice firm Money Wellness, which aims to improve the support they’re able to offer to “financially vulnerable customers” who many be experiencing financial difficulties. The partnership will see the new service first being rolled out to the team that handles the most complex payment management-related issues. As part of this, Money Wellness …