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Via Rail passengers make it to Ottawa after being stranded overnight in Brockville, Ont.
Train 669 passengers were stranded over 13 hours after a mechanical failure near Brockville, causing delays on two other trains; Via Rail offered full refunds and travel credits.
- On Wednesday, Via Rail said Train 669 experienced a mechanical failure near Brockville, leaving passengers stranded overnight for over 13 hours before a full transfer occurred.
- After coupling attempts failed, crews transferred passengers as engineers reached maximum hours and replacement engineers and repair devices that were en route delayed recovery Thursday.
- Passengers on trains 48 and 54, totaling 114, were stranded overnight and transferred before arriving in Ottawa just before noon, while Train 54 reached Toronto 8 hours and 30 minutes late.
- Via Rail apologized and offered affected customers a full refund and a 100% travel credit while launching a comprehensive review by its internal review team.
- Passenger Kiya Parva said, `We were waiting and had this hope that it was going to be resolved within the next hour, half-hour,' while Federal Transport Minister Steven MacKinnon called the response 'critical' and Via Rail staff worked through the night.
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A new long-term breakdown puts VIA Rail in an embarrassment. This time, passengers were trapped on a train connecting Montreal to Toronto, causing delays of up to 12 hours, on the night of Tuesday to Wednesday.
·Montreal, Canada
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Coverage Details
Total News Sources8
Leaning Left4Leaning Right0Center2Last UpdatedBias Distribution67% Left
Bias Distribution
- 67% of the sources lean Left
67% Left
L 67%
C 33%
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