US EditionVerizon Outage Caused by Software Issue, but Details Are Still Elusive
- On Jan. 14, Verizon offered a $20 account credit to affected customers after a widespread outage, notifying them by text when it appears in the myVerizon app, where customers must claim it.
- The outage on Jan. 14 affected more than 1.5 million customers, lasting seven hours before Verizon resolved it by 8:15 p.m. MT/9:15 p.m. CT and began a full review.
- News reports confirm the text is real, using a vzw.com link that redirects to verizon.com, but many recipients remain hesitant to click links due to common scams.
- Verizon said the credit is not meant to fully compensate customers but to acknowledge their time, and business customers will be contacted directly while individual customers are urged to claim the credit once notified.
- If issues persist, Verizon recommends restarting devices to reconnect, while guides explain how to verify messages and claim the $20 credit safely after the September 2024 outage.
62 Articles
62 Articles
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‘Do the math’: Verizon’s $20 outage credit ignites fierce customer debate
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Verizon-owned Visible is offering outage credits, too
Customers of Visible Wireless, which is owned by Verizon, may be getting a $5 credit toward their next bill in response to a Verizon cell service outage earlier this week. Verizon customers were offered a $20 credit after the outage. As spotted by 9to5Google, a message sent to Visible customers explains: "Yesterday we let you down and for that we are sorry. We are giving you a $5 credit towards your next month of service that can be redeemed aft…
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