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USPS OIG - Management and Oversight of Non-Revenue Transactions
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USPS OIG - Management and Oversight of Non-Revenue Transactions
The U.S. Postal Service processed 1.1 billion transactions across 31,000 retail locations in fiscal year (FY) 2025. Nearly half of these transactions were “non-revenue,” such as package pickup or change of address, that required staff time but no customer payment.
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