Upgrades to 911 systems allow dispatch access to real-time video and text translation services

Upgrades to 911 systems allow dispatch access to real-time video and text translation services

First responders around the state have a new advantage when responding to emergencies, thanks to upgrades happening to dispatch systems around Connecticut. Dispatchers in Norwalk are the latest to get the upgrade and are working on the new Viper 7 system as of December. “It’s telling me someone is texting into 911,” explained Stacey Lariccia. She has been a dispatcher in Norwalk for 21 years and has handled multiple systems. She’s impressed with…