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UnitedHealthcare's Optum left an AI chatbot, used by employees to ask questions about claims, exposed to the internet

  • UnitedHealthcare's Optum left an AI chatbot exposed to the internet, which was intended for employees to ask questions about claims.
  • The exposure of the chatbot raised concerns about data security and may have led to unauthorized access to sensitive information.
  • Employees relied on the chatbot for inquiries related to claims, highlighting its importance in the claims process.
  • This incident highlights potential vulnerabilities in AI systems used by health organizations.
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American Banker broke the news in on Thursday, December 12, 2024.
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