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United Airlines Passenger Says Employee Threatened to Call ICE During Ticket Dispute at SFO

United is investigating a viral video that shows an employee threatening to call ICE during a three-hour ticket dispute, the airline said.

  • On July 14, a United Airlines employee threatened to call immigration authorities on Julio Varela, a Mexican American citizen, during a ticketing dispute at San Francisco International Airport, captured in a now-viral video.
  • Attempting to fix a booking error, Varela and his family spent three hours shuttling between counters; a United worker intervened as an Air Canada agent neared resolution.
  • During the confrontation, the employee stated, "Maybe we should call ICE on you," and Varela alleges the worker assaulted him while recording the incident on her phone.
  • The IAM Union stated the employee's comments "do not reflect the views or values" of the organization, while United Airlines said it is "looking into the interaction."
  • Returning from Montreal on Saturday, Varela expressed fears of detainment at SFO, stating, "I don't know what's gonna happen when I get back.
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A viral video sparked an internal investigation after a worker made comments during a discussion

·Los Angeles, United States
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NBC Bay Area broke the news in San Jose, United States on Sunday, July 19, 2026.
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