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United Airlines Passenger Says Employee Threatened to Call ICE During Ticket Dispute at SFO
United is investigating a viral video that shows an employee threatening to call ICE during a three-hour ticket dispute, the airline said.
On July 14, a United Airlines employee threatened to call immigration authorities on Julio Varela, a Mexican American citizen, during a ticketing dispute at San Francisco International Airport, captured in a now-viral video.
Attempting to fix a booking error, Varela and his family spent three hours shuttling between counters; a United worker intervened as an Air Canada agent neared resolution.
During the confrontation, the employee stated, "Maybe we should call ICE on you," and Varela alleges the worker assaulted him while recording the incident on her phone.
The IAM Union stated the employee's comments "do not reflect the views or values" of the organization, while United Airlines said it is "looking into the interaction."
Returning from Montreal on Saturday, Varela expressed fears of detainment at SFO, stating, "I don't know what's gonna happen when I get back.