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United Airlines CEO announces refund offer ahead of flight restrictions

United Airlines will refund customers amid a 10% flight reduction at 40 major U.S. airports starting Nov. 7 to address air traffic controller fatigue during the government shutdown.

  • The U.S. government shutdown has led the Federal Aviation Administration to cancel 10% of flights at 40 major airports due to staffing shortages.
  • In response, United Airlines announced it will offer refunds to affected customers or those who no longer wish to travel over concerns of delays and cancellations.
  • United's CEO Scott Kirby stated regional and domestic flights will be reduced, but long-haul international and hub-to-hub flights will not be impacted.
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United Airlines to offer refunds because of shutdown-caused flight restrictions

United Airlines customers with flights booked to travel during the government shutdown will be eligible for a refund, CEO Scott Kirby told employees in a memo on Wednesday.

·Washington, United States
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USA Today broke the news in United States on Thursday, November 6, 2025.
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