Uber Cuts 10% Customer Service Jobs as AI Becomes Latest Driver of Tech Layoffs
- On Wednesday, Uber laid off 10 percent of its customer service department to "simplify operations, strengthen in-person collaboration, and continue to embrace AI," a company spokesperson told Yahoo Finance.
- The cuts mark Uber's second workforce reduction in two months, following a 23 percent reduction to its People and Places division in June, as the company acknowledged in a Securities and Exchange Commission filing that AI adoption "may continue to result, in reductions to our workforce."
- Uber's reductions fit a broader tech industry pattern, with Oracle cutting more than 25,000 employees this year and Amazon eliminating around 16,000 staff in January, according to analysis by TradingPlatforms.
- AI firm Cognizant warned that such layoffs will accelerate, estimating 93 percent of jobs "could be impacted in some way" six years earlier than previously anticipated.
- While AI dominates layoff narratives, Uber Senior Vice President of People Experience and Technology Beth Galetti framed cuts as part of "strengthening our organization by reducing layers, increasing ownership and removing bureaucracy.
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Do Uber AI Layoffs More American Jobs At Risk?
The post Do Uber AI Layoffs More American Jobs At Risk? appeared first on 24/7 Wall St..Uber (NASDAQ: UBER) laid off 10% of its customer service staff as part of what it said was an effort to “embrace artificial intelligence.” Megha Yethatika, Uber’s vice president of global community operations, commented, “Our organization has become too complex and siloed.” The decision raises, once again, whether AI will cause huge numbers of layoffs across …
Uber's AI Push Triggers Second Round of Layoffs in Just Two Months: Who's Affected This Time?
For thousands of technology workers, artificial intelligence is no longer a future possibility. It is reshaping jobs today. Uber has announced another round of layoffs, cutting 10% of its customer service workforce as it restructures operations around artificial intelligence. The move marks the company's second workforce reduction in less than two months and comes as technology firms increasingly adopt AI to streamline operations. The latest cut…
Tech Layoffs 2026: List of Firms Cutting Jobs Due to AI Implementation | 📲 LatestLY
Multiple major global companies have announced widespread workforce reductions, explicitly citing artificial intelligence efficiencies and structural reorganizations as primary drivers. Tech and financial giants including Atlassian, Block, Cisco, and IBM are cutting thousands of roles. 📲 Tech Layoffs 2026: List of Firms Cutting Jobs Due to AI Implementation.
Uber to cut 10% of customer service roles citing AI
Uber is cutting about 10% of its global customer service organization as the ride-hailing company looks to simplify operations and expand the use of artificial intelligence, according to a post by layoff-tracking account LayoffAI on X. The cuts reportedly affect Uber’s Community Operations team, which handles customer support globally. The company has not publicly disclosed the number of employees affected by the move. According to the post, Ube…
She worked for insurance, he was a software developer – both were released for AI, but these two people have reason to doubt the statement.
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