Travelers unveils AI Claim Assistant powered by OpenAI technology
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2 Articles
Travelers unveils AI Claim Assistant powered by OpenAI technology
The Travelers Companies, a US-based multiline insurance provider, has announced the launch of a new artificial intelligence solution designed to modernise the way customers initiate insurance claims. The new product has been introduced in response to growing customer demand for faster, more convenient and digitally enabled claims experiences. The company is seeking to reduce friction at the start of the claims journey, particularly during high-s…
Travelers Launches AI-Powered Claims Assistant for Auto Damage Claims
The Travelers Companies Inc. today announced the launch of an artificial intelligence-powered voice assistant designed to handle auto damage claim calls. The AI Claim Assistant, developed using OpenAI’s models and Realtime API, uses speech recognition and language processing to guide customers through filing auto damage claims by phone. Travelers said the system can provide policy information, answer questions and help customers decide whether t…
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