"Flightright Index" 2025: These Airlines Score the Worst

rp-online.de

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Those who are travelling by plane for their holidays must be able to rely on their airline. The Flightright Index 2025 reveals which airlines are particularly reliable – and which, among other things, notice negatively with high delays.

News.de

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Not only does the price play a role in air travel - service, punctuality and reliability are also important factors. The Flightright consumer portal rated Europe's 20 largest airlines. The index shows that there are clear differences.

Welt

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Reliability, payment behaviour in case of conflict and customer satisfaction: How do Europe's airlines perform here, and which providers might prefer to avoid customers? A consumer portal for passenger rights gives tips.

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In a consumer survey conducted by Flightright, a company that makes compensation claims on behalf of consumers, Finnair even “beat” low-cost airlines. The ranking was particularly affected by strikes that caused a large number of cancellations in the spring and summer. However, customer satisfaction with Finnair’s services was 4th best.

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Finnair performed worst among European airlines in new consumer index assessment. Finnair has been rated as the worst airline in Europe in a new consumer survey. The German newspaper Bild reports this. The Flightright Index 2025 consumer survey compared twenty European airlines. On a scale of 1–5, Finnair received 2.48 index points.