US EditionDeficiencies in Package Travel: Full Refund Possible
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The traveler has the right to compensation even if certain services from the contract are not provided.
LUXEMBOURG. This is the case if the rules are so serious that the package has become futile and the traveller no longer has any interest in it, says the ECJ.
The Court of Justice of the European Union (CJEU) considers that travellers can claim full reimbursement of a combined trip, even if some services have been provided, when the deficiencies are so serious that the trip ceases to make sense and loses its objective interest. Thus, it sets a new precedent, following the denunciation of two Polish citizens who had to endure on their holidays the demolition works of their hotel pools. The case concern…
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