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The Intersection of Data and Empathy in Modern Support Careers - SmartData Collective

Summary by SmartData Collective
In an era increasingly dominated by algorithms and automation, the landscape of customer support has undergone a profound transformation. Gone are the days when support was merely a cost center, a reactive response to complaints. Today, it stands as a critical differentiator, a brand-building powerhouse, and a strategic touch point for customer loyalty. This evolution […]
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SmartData CollectiveSmartData Collective

The Intersection of Data and Empathy in Modern Support Careers - SmartData Collective

In an era increasingly dominated by algorithms and automation, the landscape of customer support has undergone a profound transformation. Gone are the days when support was merely a cost center, a reactive response to complaints. Today, it stands as a critical differentiator, a brand-building powerhouse, and a strategic touch point for customer loyalty. This evolution […]

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SmartData Collective broke the news in on Tuesday, August 5, 2025.
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