The Chatbot of a Romanian Bank Told a Customer "Idiot." How Did the Bank's Representatives React?
4 Articles
4 Articles
An unusual incident occurred during a conversation between a client and a virtual assistant based on the artificial intelligence of a bank in Romania. The chatbot, designed to answer customer questions and to direct them to the right services, ended up using an offensive caller after the user transmitted that he was wasting his time in the conversation.
Which was the answer given by a chatbot of a bank in Romania, for a client. The bank's representants had to apologize after this skipping. An unusual incident occurred during a conversation between a client and the virtual assistant based on the artificial intelligence of a bank in Romania. The chatbot, which is [...]
A Libra Internet Bank client published a conversation in which Lia, the artificial intelligence-based bank assistant, responded with the caller "Idiot," after the user told him that he was wasting his time with him. The bank apologized publicly and announced that it had introduced additional restrictions for the chatbot.
The Chatbot of a Romanian Bank Told a Customer "Idiot." Bank: "He Took a Bad Part of Human Behavior"
A virtual assistant, created to respond quickly to user questions, generated an unexpected message. Even naughty.
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