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The cabin as a growth engine: Delta Air Lines on personalisation, connectivity and onboard retail innovation
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The cabin as a growth engine: Delta Air Lines on personalisation, connectivity and onboard retail innovation
The following article was published by Future Travel Experience In this interview, Ekrem Dimbiloglu, Managing Director, Onboard Strategy & Experience, Delta Air Lines, shares how Delta Sync is helping to transform onboard CX through connected content, personalised offers and more. As airlines look to unlock new commercial opportunities while delivering increasingly personalised passenger experiences, the cabin is emerging as an important part of…
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