The busiest year for baggage: Emirates’ baggage handling success goes from strength to strength

Eliminating issues with visual access, identification and retrieval at baggage claim

Mahmoud Razzaghi, lean six sigma and technology consultant at MRT Research, overhauls the communication model for the baggage claim area to reduce congestion and improve the passenger experience The baggage claim area has long been a pain point for air travelers, marked by frustration and inefficiency. Passengers often find themselves jostling for a position around the carousel, straining to visually scan for their belongings in a sea of bags th…

With global travel at record levels, Emirates has confirmed that the past year was its busiest yet for baggage handling.

The busiest year for baggage: Emirates’ baggage handling success goes from strength to strength

DUBAI: With global travel at an all-time high, Emirates has confirmed its busiest year for baggage handling yet. Between April 2024 and March 2025, Emirates has handled more than 2.8 million bags each month, averaging at 100,000 per day, from Dubai to 140 global destinations. These figures mark a 3.7% increase in total bags on last year. Despite its complex operation, Emirates has maintained a 99.9% baggage handling success rate from its Dubai h…