Published 2 months ago • loading... • Updated 2 months ago

Tesco apologises after software issue hits website and app

On May 16, Tesco experienced a software outage that affected many customers trying to use its app and website across multiple locations, including Liverpool city centre.
The outage stemmed from a technical software issue that caused login failures, blocked access to Clubcards, and disrupted online grocery orders, with similar incidents occurring recently in February.
Customers reported problems through social media and DownDetector, showing over 1,500 outage reports peaking around midday and mid-afternoon, while in-store contactless payments also failed intermittently in some stores.
Tesco confirmed it fixed the software issue and apologized, stating the IT team is working hard to resolve intermittent system problems, while acknowledging the disruption and reassuring customers.
The event highlights ongoing concerns about Tesco's digital platform reliability as more shoppers depend on online services, sparking frustration over limited communication and repeated outages.

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BBC News

Center

Tesco resolves 'software issue' after customers flag app problems

The company apologised to customers after its app and website went down on Friday afternoon.

2 months ago·United Kingdom

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Birmingham Mail

Center

Tesco website and app down as supermarket addresses 'issue'

Tesco customers are unable to access the supermarket's app and website with a huge number of people reporting an outage

2 months ago·Birmingham, United Kingdom

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Liverpool Echo

Center

Tesco app down as shoppers report problems with payments in stores

The retailer said it was experiencing "intermittent system issues which the IT team are currently working hard to resolve"

2 months ago·Liverpool, United Kingdom

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Daily Mirror

Lean Left

Major supermarket suffers outage as customers unable to log in and check out

Tesco shoppers took to social media to complain about problems checking out online shopping and with accessing their Clubcards through the supermarket app today

2 months ago·London, United Kingdom

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GB News

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Tesco outage: Customers locked out of accounts after 'technical issues' hit website and app

Tesco outage: Customers locked out of accounts after 'technical issues' hit website and app - Tesco customers have been left frustrated after the supermarket’s app and website went down due to technical issues, locking many out of their accounts

2 months ago·London, United Kingdom

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The Scottish Sun

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Tesco app and website down as 'technical issues' leave customers locked out

Getty TESCO customers have complained of being locked out of their accounts this afternoon. Shoppers have been receiving error messages on the website informing them of “technical issues”, and others can’t access the app to scan their Clubcards in store. GettyShoppers say they’ve been locked out of the Tesco app and website this afternoon[/caption] One customer wrote on social media: “@Tesco there is a problem with your app? Keeps saying somethi…

2 months ago·Glasgow, United Kingdom

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