US EditionTelus tops watchdog’s telecom complaints ranking as overall gripes up 12%: report
- The Commission for Complaints for Telecom-television Services reported a 12% rise in telecom complaints to 11,909 between August 2024 and January 2025, with Telus topping the list for the first time in Canada.
- This increase resulted mainly from wireless service issues and billing disputes, while Telus complaints surged nearly 63%, overtaking Rogers, whose complaints dropped 21%, reflecting shifting customer frustrations.
- The dominant providers—Telus, Rogers, Bell, Shaw, and Fido—accounted for 72% of complaints, with Shaw's complaints rising 194% after its acquisition by Rogers and issues involving rental equipment and contract concerns.
- Wireless services made up half of all complaints, followed by internet at 26.3%, while billing problems such as incorrect charges and unexpected plan increases remained the top causes, with CCTS resolving 85% of issues satisfactorily.
- Industry leaders like Telus acknowledge the complaint rise, take responsibility, and emphasize contract transparency and continuous improvement amid ongoing regulatory challenges to ensure better customer service.
12 Articles
12 Articles
The Record
Telus surpasses Rogers as most complained-about telecom in Canada, according to watchdog ranking report
The Complaints for Telecom-Television Services issued a mid-year report for the period of Aug. 1, 2024 to Jan. 31, 2025. Here’s what companies made the list.
Telus Had Most Customer Complaints in the Past Year Among Canada’s Telecom Providers: Report
Telus Corp. was the most complained-about telecommunications service provider in Canada in the past year, according to a new report from the Commission for Complaints for Telecom-television Services (CCTS). In the mid-year report released April 30, Telus took first place from Rogers Communications, who held first place for most complaints for the past two years after taking the spot from Bell Canada. CCTS dealt with 11,909 complaints from teleco…
The Globe & Mail
Telus tops watchdog’s telecom complaints ranking as overall gripes up 12%: report
Telus accounted for 19.7% of all complaints accepted by the Commission for Complaints for Telecom-Television Services, followed by Rogers at 18.7% and BCE Inc.’s Bell Canada at 16.7%
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