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Australian court rules Telstra misled customers about internet speed

  • Telstra misled nearly 8,900 Belong customers about their broadband upload speeds by switching them from a 100/40Mbps plan to a 100/20Mbps plan without notifying them.
  • The Federal Court found that Telstra made false representations regarding the upload speeds after legal action brought by the Australian Competition and Consumer Commission .
  • ACCC Commissioner Liza Carver stated that Telstra's actions denied customers the chance to choose suitable services and added, 'It is simply unacceptable for a supplier of essential services to mislead consumers.'
  • In 2021, Telstra acknowledged its failure and provided a one-off $90 credit to some affected customers, while the ACCC is considering penalties and compensation for further accountability from Telstra.
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NewsNews

Telstra misleads 9k customers over NBN speeds

Australia’s Federal Court has ruled Telstra misled customers by quietly reducing the upload speeds for nearly 9000 Belong broadband customers without telling them.

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9News9News

Telstra misled thousands of customers over internet speed, court finds

Telstra has been found to have misled thousands of customers over the broadband speed it provided to them t...

·Australia
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Channel News AsiaChannel News Asia

Australian court rules Telstra misled customers about internet speed

Australia's federal court has ruled that telecom firm Telstra misled customers about the downgrading of its broadband plan's upload speed, the country's competition regulator said on Friday.The Australian Competition & Consumer Commission (ACCC) had initiated the lawsuit against the company in December 2022,

·Singapore
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Seeking AlphaSeeking Alpha

Telstra targets $750M share buyback and commits $800M to elevate 5G network by FY 2029

·United States
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Australian Financial ReviewAustralian Financial Review

What we learnt: Telstra’s mobile dominance is making investors say OMG

Telstra gets its balancing act right, Wesfarmers deregulates itself, Transurban goes for growth and Fortescue struggles to get its shiny project up and running.

·Sydney, Australia
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Sydney Morning HeraldSydney Morning Herald

Telstra shares surge higher amid bumper dividend, profit

The telco lifted its first-half profit and dividend while chief executive Vicki Brady also announced a $750 million share buyback plan.

·Sydney, Australia
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Sydney Morning Herald broke the news in Sydney, Australia on Wednesday, February 19, 2025.
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