US EditionTax agency extends contracts of 850 call centre workers amid staffing concerns
- The Canada Revenue Agency extended contracts to about 850 call centre workers last week in Ottawa to address expiring agreements.
- This measure was taken after the agency lost roughly 3,300 staff members from its call centres over the past year due to government-imposed reductions as part of a cost-cutting strategy.
- The Union of Taxation Employees launched an online campaign last week demanding the government stop cuts, rehire staff, and preserve jobs due to low employee levels.
- Marc Brire reported that the reduction of approximately 3,300 call-centre staff over the past year has led to increased delays and interruptions in service, while CRA spokesperson Etienne Biram acknowledged that budget constraints have necessitated a reassessment of workforce resources.
- The contract extensions and union campaign signal ongoing concerns about staffing shortages and their effects on CRA services and operations.
24 Articles
24 Articles
At the Canada Revenue Agency, taxpayers say they wait for months without answers, unable to settle their tax files.
Tax agency extends contracts of 850 call centre workers amid staffing concerns (Canada)
The Canada Revenue Agency has offered contract extensions to around 850 call centre employees as their union sounds the alarm over staffing levels. CRA spokesperson Etienne Biram says the workers, whose contracts were set to expire in September, were contacted about the decision last week. The feder...
Tax Agency Extends Contracts of 850 Call Centre Workers Amid Staffing Concerns
The Canada Revenue Agency has offered contract extensions to around 850 call centre employees as their union sounds the alarm over staffing levels. CRA spokesperson Etienne Biram says the workers, whose contracts were set to expire in September, were contacted about the decision last week. The federal union representing workers at the tax agency recently launched an online campaign denouncing staffing cuts. Marc Brière, national president of the…
Winnipeg Free Press
Tax agency extends contracts of 850 call centre workers amid staffing concerns
Breaking News, Sports, Manitoba, Canada
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