Synergy overcharged Centrelink customers dating back to 2009, report finds

Vulnerable Customers Overcharged $2.3 Million by State Power Utility, Even After Closing Accounts

Western Australia’s (WA) state-owned electricity provider, Synergy, has been found to have overcharged 2,845 vulnerable customers over more than 10 years, the state’s economic regulator found. According to a report released by the Economic Regulation Authority (ERA), Synergy continued to collect electricity bill payments from Centrelink recipients via Centrepay, even after those customers had closed their power accounts. The total overcharged am…

Battlers overcharged millions by monopoly power utility

A power monopoly raked in millions of dollars from Centrelink customers by continuing to draw payments after their...

Synergy overcharged Centrelink customers dating back to 2009, report finds

WA's main electricity bill utility Synergy overcharged nearly 2,850 vulnerable customers on their electricity bills dating back to 2009, and has been left owing a total of $239,250 as a result.

Synergy cops to overcharging 2800 Centrelink customers $2.3m

Regulators have slammed government-owned utility Synergy for overcharging nearly 3000 vulnerable customers since 2009.

Synergy to repay $2.29M after overcharging customers

Western Australia’s state-owned power utility Synergy has admitted to overcharging thousands of customers over more than a decade, and will repay approximately $2.29 million to those affected. WA’s Economic Regulation Authority (ERA) found in up to 2,845 cases, Synergy had continued to take money from customers using Centrepay (which allows for automatic deductions from Centrelink support payments) after they had closed their Synergy accounts. R…

Synergy to repay $2.3m to overcharged customers

Synergy has been slapped with a compliance notice after the state-owned gas and electricity provider reported overcharging almost $2.3 million to thousands of customers.