Study: Customer Satisfaction at Direct Banks Outpaces Traditional Banks - DBusiness Magazine

Study: Customer Satisfaction at Direct Banks Outpaces Traditional Banks - DBusiness Magazine

Direct banks enable customers to grow their money, access credit when needed, improve their creditworthiness, and help them manage their spending or budget, according to a J.D. Power study. // Stock photo Despite not having branches and interacting with customers primarily through digital channels, direct banks are outperforming traditional retail banks, along with making customers feel supported during challenging times, according to a study fr…