AI Chatbots Like Claude and ChatGPT Upsell Wealthy Users, Study Finds

AI chatbots are ignoring this prompt from wealthy users, in a phenomenon called ‘adversarial delegation’

AI chatbots are already a trusted source of shopping advice. Roughly 70% of American consumers report using AI for shopping, with nearly two-thirds saying AI had influenced a recent shopping decision, according to a July survey from LDWW. But a new study shows that AI may not be the impartial shopping buddy users think it is: Rather, some of the most popular AI models, including ChatGPT and Claude, recommend more expensive products to users they…

AI chatbots like Claude and ChatGPT upsell wealthy users, study finds

Researchers ran 325,000 experiments across 13 models and found 8 systematically steered richer users toward more expensive choices

Study: Claude, ChatGPT, AI Bots Offer Different Shopping Prices Based on Wealth

Research on how Claude and ChatGPT act as shopping assistants could lead to more regulation calls.