The complainant had taken a travel package from a firm for his family, elderly parents and dog to have a hassle-free experience during a Darjeeling-Gangtok tour.
International shooter Kajal Saini, a resident of Rohtak, Haryana, was denied a room in a Darjeeling hotel for her dog, Johnny, despite it being mentioned in the tour package. This sparked considerable controversy, but the hotel management refused to budge. The dog was somehow accommodated at the agency's request. A similar situation unfolded in Sikkim. Upon returning from the Nathu La Pass, their hotel was moved 30 kilometers away. Johnny faced …