Sprinklr Acquires ViralMoment to Define the Next Era of Multimodal Customer Intelligence - Directors Club News

Sprinklr Acquires ViralMoment to Close the Video Listening Gap

As Sprinklr's transformation year closes, the company's first major acquisition signals where it thinks the VoC market is heading — and it's not text.

Sprinklr Acquires ViralMoment to Define the Next Era of Multimodal Customer Intelligence

NEW YORK--(BUSINESS WIRE)--$CXM #CX--Sprinklr (NYSE: CXM), the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), today announced the acquisition of assets of ViralMoment, an AI-powered social video intelligence an... L'articolo Sprinklr Acquires ViralMoment to Define the Next Era of Multimodal Customer Intelligence è un contenuto originale di 01net.

Sprinklr Acquires ViralMoment to Define the Next Era of Multimodal Customer Intelligence - Directors Club News

Sprinklr, the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), announced the acquisition of assets of ViralMoment, an AI-powered social video intelligence and analytics solution, strengthening Sprinklr’s leadership in modern, multimodal customer intelligence. Social has become video-first — and increasingly image-led—with the majority of engagement and influence now driven by short-form video and visual … …