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Southwest CFO reveals customer feedback on changes, provides details on first lounges

Southwest Airlines Chief Financial Officer Tom Doxey isn't shy about introducing himself to people on flights and listening to feedback on the airline's changes. Read on to find out why he says even longtime loyalists who initially worried about bag fees and assigned seating are now embracing the airline's transformation.

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The Business Journals broke the news in Charlotte, United States on Thursday, September 24, 2026.
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