SITA reimagines airport operations by freeing ground crew from fixed desks
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6 Articles
SITA and easyJet launch app for ground crew optimisation
Low-cost carrier (LCC) easyJet and aviation IT specialists SITA have collaborated to launch the Agent App, which optimises the distribution of airline ground crew. The app has been trialled over twelve months at London Gatwick and four other airports across the UK. Aimed at freeing staff from desks to get customer help wherever they need it in the terminal, the app has made easyJet’s ground crews more agile without increasing costs. Simon Cox, D…
SITA collaborates with EasyJet to launch Agent App that enables mobile ground crew operations
SITA, in collaboration with EasyJet, has launched the SITA Agent App, a mobile tool that frees ground crew from fixed desks to enable them to assist passengers anywhere in the terminal. With the aim of creating more flexibility that reduces the cost of using airport infrastructure and improving passenger experience, the companies trialled the app at Gatwick and four other UK airports over 12 months. Pleased with its success, EasyJet now plans to…
EasyJet and the international SITA data network announced on Tuesday the launch of a tool, a mobile application that transforms European airport agents into real traveling advisors, to facilitate boarding.
Sita and Easyjet have introduced a mobile groundhandling app, which means that ground personnel are no longer tied to fixed switches. In the test phase, more than five million passengers were taken care of. What the solution means for airport operations.
easyJet to roll out SITA's Agent App across entire airport network
Following a successful trial period, easyJet is preparing to roll out the SITA Agent App across its network of over 150 airports. The new mobile tool allows ground crew to move away from fixed desks and assist passengers anywhere in the terminal and is part of the carrier’s drive to reduce infrastructure costs while improving the passenger experience. Tested during a 12-month trial at London Gatwick and four other UK airports, the app equips gro…
SITA reimagines airport operations by freeing ground crew from fixed desks
SITA, working hand in hand with easyJet, has reimagined how airports can serve passengers with the launch of the SITA Agent App, a mobile tool that frees ground crew from fixed desks and allows them to assist passengers anywhere in the terminal. The collaboration began with a simple challenge: to create more flexibility that reduces the cost of using airport infrastructure, all while improving the passenger experience. Over 12 months of innovati…
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