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Serco lands £74m Home Office call-centre contract
Summary by PublicTechnology.net
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Serco lands £74m Home Office call-centre contract
Outsourcing giant is now the main contractor for HM Passport Office’s contact centre and other business services after it was drafted in to help previous provider Teleperformance deal with backlogs Serco has secured a £73.9m contract to provide an outsourced contact centre for the Home Office and other business services. The outsourcing giant confirmed to PublicTechnology that it is now the main provider of contact-centre services for HM Passpor…
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